The world’s best workplaces and what you can learn from them

19 December 2018 in Growth

There are great lessons to be learned from the business world’s best and brightest. Here’s a peek behind the curtain at some of the best companies to work for, what makes them so good and what you can learn from them.

Best for productivity: Fever-Tree

Who are they?
Fever-Tree are a premium drinks mixer company based in London.

What makes them great?

Back in 2014, Fever-Tree knocked the UK stock market’s socks off with its sheer hyper-productivity. In just 10 years, they went from zero to a £23m turnover. Fever-Tree co-founder, Charles Rolls, says that the company’s high productivity is down to outsourcing.

They maintain control of core operations (ingredient sourcing, marketing, finance etc.) and outsource the business functions they aren’t experts in. Charles told the Chartered Management Institute: “We knew what the product needed to taste like and what the brand message needed to be, so we stuck to that.”

What can we take away from it?

For smaller businesses, staying lean could help you cut to the chase a little faster. Making use of resources like automation, optimised workflow management systems and outsourced talent can lighten the workload and ensure you always have access to the talent you need to pull off the job in record time.

Best for culture: Adobe

Who are they?

Adobe is a multinational creativity and multimedia software company based in California.

What makes them great?

Adobe ranks 34th on Fortune’s list of Best Workplaces for Millennials, and for good reason. Employees have gone on record  as saying that they are encouraged to take ownership of their work, to take risks and to own their own development:

“I have always felt that Adobe’s culture emphasizes individual ownership and accountability—that we are all hired because we are competent, innovative, motivated employees, and our contributions to the business are appreciated, acknowledged, and rewarded.” 

What can we take away from it?

No one likes to be micromanaged. It’s bad for productivity, bad for morale and dampens individual creative spirit. When you invest time into building a positive workplace culture, employees are naturally more engaged and productive because they have a personal stake in the success of a project or task. This feeds back into a positive workplace which attracts more top-notch talent to your ranks.

Best for leadership: Volvo

Who are they?
Volvo is a Swedish luxury car company with headquarters located in Gothenburg.

What makes them great?

Volvo’s exceptional decision-making capabilities have bagged them a top spot on a list of 50 global companies with the best leadership team. The list uses research undertaken by international professional services network, Crowe, who have identified that the most successful leadership teams are innovative and bold—both of which Volvo scores highly for.

What can we take away from it?

Fearlessness and solid decision-making aren’t just the hallmark of a successful business, but also of a robust workforce. Research has shown that poor leadership wreaks havoc on employee retention. When qualified employees are already so hard to come by, driving them away through poor leadership is a bad move. Inspiration and decisive leadership are crucial in the formation of a good workplace.

Best for inspiration: BrightHR

Who are they?
BrightHR are an HR management software firm with head offices based in Manchester.

What makes them great?

BrightHR are of the opinion that you can’t have a truly ground-breaking product or service if you aren’t in an environment which feels inspirational.  For that reason, they’ve set up football nets, board games and have open collaborative workspaces rather than meeting rooms.

BrightHR employee, Paul Harris, told the Guardian: “If you want people to have ideas and be creative, you have to encourage them to be different. If you’re having fun and you’re relaxed and it’s easy to collaborate with your colleagues, it’s a much better environment.”

What can we take away from it?

New ideas and good working relationships often come easiest when employees feel happy and relaxed. A work environment impacts so heavily on wellbeing and productivity because it’s where we spend most of our time. By investing time and effort into making it feel fun and free, there are benefits to be gained.

Which of these companies do you think leads the best example? Are there any initiatives you would try? Leave a comment below!


How to have meetings that aren’t a waste of time

19 December 2018 in Productivity

Think team meetings are a waste of time? You aren’t far wrong. According to The Independent, the average employee spends 13 working days a year in unproductive meetings.

Meeting attendees can often be found secretly working on other tasks, surfing social media or daydreaming—of those surveyed, 66% of workers made excuses to avoid meetings altogether.

Holding too many meetings causes employees to lose time better spent on value added tasks and creates an undercurrent of frustration which can impact workplace happiness. Here are some useful tips on refining the meeting process to make sure they support business efficiency and add value to everyone in attendance.

1. Ask yourself whether you really need a meeting

One of the most common forms of ‘over meeting’ comes from entrepreneurs or managers who aren’t confident enough to let their teams work without constant supervision. They set meetings to reassure themselves, rather than trusting employees to do the job.

If you decide that the meeting is truly necessary, make sure that you send invites with a purpose: is every attendee absolutely required or are you inviting people to cover potential eventualities, just in case? Each attendee should be able to see the value that they can add as a direct result of the meeting. If they can’t, perhaps they don’t need to be there!

2. Set and send your meeting agenda

Before you send your meeting requests, sit down and try to pinpoint exactly what your meeting needs to cover and the desired outcomes it will achieve.

This will give you a solid structure to follow when you all sit down together and also shows meeting attendees exactly how their time will be spent, rather than going in blind.

Try to send the agenda 24 hours before the meeting so that there is plenty of time for all attendees to read it and ask any questions they might have. You may also find that attendees have feedback or additional information which can help develop your agenda even further.


If your meeting is going to cover historical actions or results, you can save time by asking for the information to be shared before everyone meets. This will give attendees a chance to read in their own time and frees up the meeting for delivery of top-line data and for people to ask questions.

3. Learn to recognise when things are heading off course 

It’s not uncommon for the subject to get derailed in a group meeting. Whether it’s personal chat or coasting off into a tangent, meetings have a habit of heading off course.
Set yourself the challenge of noticing each time this happens and redirecting your attendees back to the set agenda. If other issues or points have arisen, ask that your attendees follow up outside of the meeting or to ‘put a pin in it’ until later.

Remember to be constructive when you address derailed topics—meeting attendees should feel as though their thoughts and expertise are being taken into consideration (that’s why they were invited to attend in the first place!).

4. Assign actionable tasks

In order for your meeting to be considered ‘productive’, each attendee should come away with a list of tasks they need to action. These tasks shouldn’t be hard to identify, as they’ll usually crop up as a direct result of the meeting itself or be derived from the meeting outcomes you set in your agenda.

It’s helpful to keep track of all the tasks set and send a follow up email to ensure everyone is clear on what they need to do and when they need to have it done by.

5. Follow up

Assigning actionable tasks comes with the necessity of following up afterwards. If you don’t it could be assumed that the task wasn’t all that essential after all.
Following up could also include asking attendees whether or not they felt the meeting was useful and, if it wasn’t, what they think could be done to improve things. This will help you ensure that all future business meetings are as productive as possible.


Do you have any tips on how to conduct a productive business meeting? Share in the comments section below.

The print & signage industry tax relief no one’s taking advantage of

19 December 2018 in Innovation

The graphics & signage industry is built on innovation. Finding new and more creative ways to express a client’s vision is our bread and butter. This begs the question: why aren’t more of us taking advantage of R&D tax credits when almost everyone qualifies for them?

Vism sat down with Dan Handforth from R&D tax incentive advisors & print and signage industry specialists, Kene Partners, to take a closer look at the scheme and how unbelievably easy it is to take advantage before the year ends.

R&D tax credits explained

Research and development (R&D) tax credits aren’t a new thing—they’ve been around for 17 years and exist with the sole purpose of rewarding UK businesses for their innovation initiatives.

“Through considerable research we’ve discovered that the most overlooked aspect of tax relief is in the area of R&D”, Adam Kene, (MD of Kene Partners) told Image Reports magazine. “Of all the creative enterprises it is, in particular, signage and large-format digital print companies that are the ones most engaged in R&D and which can therefore most benefit from these tax breaks.”

So why aren’t they? The simple fact is that many companies don’t believe they qualify and those who do feel as though the claim process is too complex to deal with. Dan Handforth encourages print & signage companies to reconsider, and here’s why… 

Which activities qualify for R&D tax credits?

Technology in the graphics & signage industries has progressed at an alarming rate in recent years, partly in response to customer demand and partly due to innovation in the wider technology field.

Innovative finishing options, high definition presses, automated processes and more sustainable/environmentally-friendly changes are all initiatives that hold the potential for HMRC tax relief, says Dan. And Kene Partners MD, Adam, agrees:

“If you, as a director of a digital print or signage company, want to be able to meet the demands of any customer, whether they’re asking for apparently straightforward results or far more complex work that requires any change or alteration in the equipment you’re using to produce the best work you can, the R&D tax relief scheme is almost certainly for you.”

According to Dan, if you can prove a project or initiative meets any of the following criteria, you have a solid R&D tax credit claim:

  1. An attempt to make advancement in science or technology
  2. The project was designed to overcome an element of industry uncertainty
  3. The project could not have been carried out readily by competent professionals/industry experts

Much of this should sound familiar and, if it does, you could have a solid tax relief claim on your hands!

How much can I get back with R&D tax credits?

The size of your company determines how much tax relief you can get. Dan gave the following estimations as a guide:

SMEs: Signage & print businesses with less than 500 employees or a turnover of less than €86m can claim up to £33,350 for every £100,000 spent on eligible R&D activities.

Large companies: Larger businesses that have over 500 employees or turnover more than €100m can claim something known as ‘research and development expenditure credits’, which are valued at 11% of the cost of eligible activities. 

Claiming R&D tax credits

Although you can submit a claim through the HMRC website, Dan advises working with an R&D professional so you can get the maximum amount of relief available to you.

Large format printing specialists RMC Digital revealed that they were able to submit a more substantial claim to HMRC in less time by working with Kene Partners. It took a single half-day workshop to collate details from relevant stakeholders, after which time, Kene Partners wrote a detailed report which could be submitted to HMRC:

“It was clear to us from the initial presentation that if we attempted to process the claim ourselves we would not have been able to get the full value of the claim,” RMC said in a recent interview.

The same was true of Signbox, who successfully claimed £125,000 by working with Kene Partners, showing the value of working with a team who really understand the print & signage industries. They recorded a great 2 minute video explaining how.

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“We previously made an R&D tax claim in-house. It was significantly less than the £125,000 that Kene Partners secured for us” Watch how Industry leaders, Signbox secured £125,000 in R&D Tax Credits to invest in the launch of a new e-Store and precision cutter #innovation

R&D tax advisors like Kene Partners work on a success-fee basis, so you won’t be charged anything unless your claim is successful. Dan also advises that you can backdate your claim for the previous two years to maximise your payout. Better yet, initial consultations are free!

So why not give it a try? R&D tax credits are an excellent way to fund even more innovation and to be rewarded for something you do already.

Modern tools in traditional industries: is it finally time to digitise?

5 December 2018 in Innovation

Print is dead, or so we’re often told. Despite this, the industry continues to evolve its approach to the craft of laying ink on substrates and creating innovative new structures for display.

In the last few years alone, installations, graphics and signage industries have experienced innovations like Latex print technologylarge format photo printing and 3D metal printing to name only a few. In stark contrast, project management, communication and planning methods are still tied up in tradition, failing to evolve from spreadsheets, emails and paperwork.

3d printing

It’s understandable that some might feel reluctant to let go of traditional methods—they might be more labour intensive but they’ve worked for years and are tried and tested. Unfortunately, traditional methods might be holding you back when it comes to addressing the needs and expectations of modern customers and clients.

The changing pace of modern commerce

In today’s world, speed is everything. Customer and client expectations are built on immediate gratification—they’re asking for faster turnarounds, lower prices, higher volumes and more ground-breaking creative solutions than ever before. As a technologically savvy demographic, they understand what modern tools can deliver and when a provider fails to match the standard, they will find someone who does.

With this in mind, innovative creative solutions may not be enough to fuel business growth. Without modern tools to advance process workflows, few businesses will be able to reach the speed, agility or consistency of service that clients expect.

Modern business tools that promote business growth

1. Automation

Automation isn’t just limited to the print facility or work room. Plenty of businesses are already using the technology to get ahead. According to recent figures, 61% of businesses are already using some form of automation or AI for project management, marketing and HR.

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For the signage, graphics and installation industries, automation could speed things up considerably, while also eliminating human-error. Manual, time-intensive tasks, like hiring and briefing freelance installers, updating job statuses for projects and getting client sign offs could all be automated to give consistent, real-time communication for each team member.

2. Team communication platforms

The free flow of information increases engagement, reduces mistakes and gives company culture a healthy boost. Workplace communication may be key to success, but there are still plenty of businesses overcomplicating the process.

Signage, graphics and installations companies typically use a range of methods for workplace communication, including text, emails, phone calls and messenger apps. When asked, 63% of professionals said that they felt better communication tools would help give more clarity at work.

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Platforms like Vism can give teams a shared space to chat and work, leaving little room for miscommunication. Project managers have the tools to create and assign tasks which employees can complete and check-off in real time. Communication platforms also provide a central location to share files, documents and ideas.

3. Analytics

The more you know about your customer, your processes, your product and your business performance, the more successful you can become. Research has shown that companies who have adopted advanced digital capabilities grow far faster than their competitors.

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As a business, you channel huge quantities of data through the systems you use each day, from your finances to customer activity on your company website. There are plenty of ways to make use of your own business data, some of which could be as simple as plugging an analytics API into a system you already use. Making use of these insights can help you invest in the right area of your business, advertise more effectively and show where productivity can be improved.

Are you thinking about adopting a digital strategy for your business? Book a free Vism demo and see exactly how modern tools can streamline the way you do business. 

How regular finance reviews could increase your business cashflow

15 October 2018 in Growth

Getting your hands on enough cash to keep business growth healthy can be tough, to say the least. New order fulfilment and stock purchasing are crucial, and it only takes one late customer payment to knock everything off balance. Raising the extra capital needed to buy new equipment or launch new products can be just as tough.

Simon Belton, specialist finance broker for the print & signage industries, visited the Vism blog to share his tips on using alternative finance options. He has spent 30 years’ in the finance sector and has structured and managed facilities for a multitude of companies across the sector.

He reveals why alternative finance options may be better for business growth and cashflow, and why regular finance reviews are so important.

Why it pays to review your business finance options

When you need to increase cashflow, your knee-jerk reaction might be to plunder yourbank overdraft, but if you’re an SME or want more flexibility in your borrowing, Simon advises against it.

Simon says, “The banking environment is experiencing significant change. Banks are looking to increasingly standardise their offerings and are moving away from a relationship-based model. For larger ‘vanilla’ businesses who are trading well, the banks will continue to offer a good solution. However, if a company needs more flexibility, and wishes to have immediate access to a finance professional, then there are more suitable lenders out there.”

As with phone contracts and energy suppliers, regularly reviewing your business finance options might save you extra money while increasing your borrowing amount.

By teaming up with a finance broker, Simon says there are two main ways a business can come out on top:

  1. The finance broker goes to market and comes back with two or three alternative options which a current lender can match.
  2. The finance provider goes to market, comes back with two or three alternative options which a current lender can’t match, prompting a switch and save.

Because a finance broker’s fee comes from the lender, their services are usually free to use. According to Simon, commercial finance lenders are becoming more competitive on price and offer a wider range of business finance products and packages—another win for your business’ bank balance.

How often should a business review finance?

Although some lenders claim that an annual review is needed, Simon advises that this isn’t necessary. “I believe that a company should go to market at least every 3 years,” he says. “The finance market evolves quickly and there are always opportunities to improve pricing, terms and ease of use.”

Once the process is underway, Simon says it’s relatively straightforward and advises that a new facility could be in place within a fortnight. “There is an initial meeting with the prospective lender, a probable day of due diligence (depending on facility size) and following an internal credit meeting documents can be signed.”

Outside of bank overdrafts, what other finance options are there?

According to Simon, there’s a multitude of commercial finance lenders on the market. Each of them offers a range of business finance products to help SMEs buy or refinance equipment, make one-off stock purchases, cover occasional costs and much more besides. Some of these products can be packaged together for an even better deal but sifting through them often takes an expert eye. Simon advises using the free services of a finance broker to find the best fit for your business, to take the legwork out of making a comparison to your current finance option and —if necessary—to make the switch.

The expert jury is out—relying on the bank may not be the best cashflow option after all! With so many alternatives around (and free consultation up for grabs), many print businesses may find that they’re able to reach new growth by reviewing the finance they already have and using the right partner to keep an eye out for a better deal.

You can start exploring your finance options by getting in touch with Simon for a no-pressure, free and confidential chat.

Macroart’s rapid growth to be managed via new installations platform

10 September 2018 in Growth

Periods of rapid expansion can test the internal processes of any business. Wide format print leader, Macroart, is no exception. In June of this year, they revealed that they have almost doubled turnover from £6 million to £11 million since their management buyout four years ago. 

Michael Green, commercial director at Macroart, attributes some of this growth to their solid reputation, “We’re winning a lot of work at the moment due to word of mouth and good recommendations. It’s all down to our great team.”

This growth, combined with a plethora of other large projects in the pipeline, prompted Richard Starr (Head of Projects) to start looking into scalable, reliable project management systems to help maintain their high standards as they grow.

“We were looking at applications and systems to allow us to manage the installations side of the business and get better control over the way we manage and control information,” he said.

Unfortunately, his findings didn’t offer a good enough fit for the business’ needs. Macroart required something new and completely different.

The opportunity to pioneer new software soon presented itself. Dan Tyler, founder of installations project management platform Vism, reached out to Macroart with an offer to collaborate on development of a new platform which could be tailored to them. 

“I’ve known Dan for a while and always found him to be very knowledgeable on the industry,” Michael said. “When he started talking about [Vism], I obviously gave it a lot of attention. It’s not often that he comes up with something that’s not worth listening to.”

“Managing installations across multiple jobs and multiple projects is a headache for any business that does what we do, and we do an awful lot of installations. Anything that simplifies that and makes it more accountable is a win for us,” he added.

When it comes to quality control and job execution, Macroart are nothing if not fastidious—it’s what their reputation is founded on. Selecting the right platform would be fundamental in their ability to maintain a high standard.

“Managed projects are where our growth is, so it’s really important to keep track of that. To be able to monitor the quality [of a job] is crucial. If you fall down on quality, there are no second chances,” Michael said.

Dan’s 5-year history in large format print and signage recruitment gave him a unique, multi-angled insight into industry processes and the problems therein. He wanted Vism to take a completely different approach, starting with the end user and working backwards from there.

“Installation jobs are so complex, with so many moving parts, that managing them can sometimes feel impossible. It’s prompting people to move away from old-fashioned processes and try new systems instead,” Dan says.

“When companies try new project management software, they usually find that there’s something missing—be it key features or the structure of the software itself. They are trying to work with pre-defined tools that they have to fit their business to, rather than using something which is built for their needs.

“In response, we’ve created something that could be tailored enough for a business to work its way around but robust enough to encourage consistency and raise standards for everyone”, he said. As a company that explored various options and felt these pains, Macroart were excited by Dan’s approach and started working with him to tailor Vism.

“What’s good about Vism is the fact that Dan didn’t come to us and say, ‘here’s a system, work your business around it’. By continuing to collaborate with him on the development of the platform, it keeps evolving. In our own business, we’re always looking to improve things, so this approach feels very natural for us,” Michael said.

“I’ve worked with Macroart for a number of years—I’ve hired for their teams, so I understand how they work. I knew they’d be the perfect company to pioneer the platform,” Dan said. “[Michael] invited me to look around the Macroart office and get a feel for everything they’d been working on. He’s always been collaborative and open. All of that made me feel that they’d give good insight when developing something for the industry.”

The Vism platform launched earlier this year and is already being used by Macroart, as well as various other graphics, signage and installation companies across the UK, with freelance installers currently joining by invitation.

Macroart have predicted that Vism will help them manage their growth in two main ways. “It will reduce admin and time spent communicating with installation teams”, Richard says. “[Vism] has a centralised system, which allows us to share information and the sign-off process with installers. At the moment, this is very long winded.”

The new project management software couldn’t have come at a better time. Macroart have made significant investment over the last 18 months, including the acquisition of fabrication business Aluvista and the expansion of their Cambridge HQ.

With more opportunity for expansion on the horizon, they plan to continue to rely on the Vism platform as a way to support growth and maintain quality. In turn, Vism will continue to collaborate with Macroart, transforming feedback into new functionality which will see the platform grow and improve.

The top 5 retail displays for Spring Summer 2018

30 August 2018 in Innovation

Retail displays are everyday works of art. Taking a concept off the page, the shelf or the clothes rail and turning it into an interactive experience is no mean feat.

Here at Vism, we work closely with installation professionals from all walks of life and jump at the chance to celebrate their work when we can. Here’s our round-up of the top 5 retail displays and installations for spring/summer 18, and what makes them so great.

  1. Ted Baker – Barcelona El-Prat Airport

Ted Baker recently opened their very first airport store in Barcelona’s El-Prat airport. The European team at Ted Baker revealed that the design concept was a “nod to travel”, and played on themes of time, time zones and the moon. Their aim was to create a space that captured the “quirky and adventurous DNA” of the Ted Baker brand. Mission accomplished!

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  1. Selfridges – Eye See Campaign

In July of this year, Selfridges unveiled a striking window display for their Eye See campaign, which promotes the launch of a brand new optical destination at their London store.  

The display utilised several windows, each themed around a different eye-related idiom and styled in a vibrant tropical colour palette, in-keeping with the season.

Eye Watering

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Bat Your Eye Lashes

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Eye of the Tiger

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  1. #MKGO Graffiti for Michael Kors – Harlequin Design

Harlequin Design recently helped Michael Kors launch their #MKGO limited edition capsule series with fresh displays in over 100 stores. The first capsule collection, titled Graffiti, explores the connection between street art and fashion. The monochrome graffiti print of the collection is carried through into the installation, with bold graphic designs and 3D sunglasses.

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  1. JOSEPH – Harlequin Designs

Fashion retailer JOSEPH also chose to team up with Harlequin Design, continuing their 5-year partnership to create a monochromatic display at the flagship store on Sloane Avenue. Spots mix with stripes to complement Joseph’s pre-AW18 collections.

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  1. Napapijri – StudioXAG

StudioXAG stepped in to help Napapijri turn their Shoreditch pop-up into a “verdant wonderland” as part of their SS18 Out of Nowhere campaign. The shop fit is a perfect match for the premium Italian fashion brand, who value the opportunity to transcend labels and want to take customers on an “unexpected journey into nature and creativity”.

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Do you have a favourite SS18 retail display? Leave a comment and tell us what you love about it.

Does your workplace communication style measure up?

16 August 2018 in Collaboration

Communication in the workplace is important—this is something universally known. Unfortunately, a closer look at in-house communication styles may reveal that things aren’t always as clear as we think.

Here’s a look at the various communication approaches used in the industry currently and why there might be a better way.

What makes workplace communication so important?

Communication is the linchpin which holds a team together. It enhances the relationship between employees and senior staff members and helps create a positive company culture.

According to the HR experts at CIPD, very few employees feel like they get enough information from employers or senior staff members. The same research suggests that employees are more engaged at work when information is free flowing. Transparent communication also helps employees feel more trusted. All the more reason to invest time in getting it right!

Communication overload

How many different communication methods do you use for business every day? Most professionals in the installation or graphics trade swap between emails, text, phone calls and messenger apps, depending on which job they’re working on and who they’re talking to.

In a recent workplace communication survey, 42% of respondents felt that too many different forms of communication were the biggest cause of miscommunication. Many of them (63%) felt that better tools would help resolve the issue.

Running a smooth installations project requires multiple parties to be in sync, in terms of the creative brief, basic job details and what progress looks like. Without great communication in place, staff can become frustrated and jobs can go wrong.

Steps to improve workplace communication

Effective workplace communication needs a clear strategy and process if it’s going to withstand the trials of day-to-day practical use. Before you create yours, here are some workplace communication techniques to consider:

Commit to one communication type

Hopping between different types of communication (emails, texts, apps etc.) can lead to confusion and makes it much harder to find specific conversations/contact information, because nothing is consistent.

Try to commit to channelling all workplace communications through one medium, preferably something which is easy for everyone and is accessible even on the go. Combine the best of both worlds with a specialised installation platform like Vism, so all communications are categorised by job, can be accessed anywhere and are organised in a centralised location.

  • Take the fastest route to your recipient

Don’t you hate it when you send an urgent message about job changes or staffing, only to have it missed by crucial members of the team? It’s a one-way ticket to large, expensive mistakes.

Platforms like Vism allow you to send instant notifications to the installers and project managers involved on specific installation jobs, so everyone stays on the same page. You could also try this same tactic to hire for jobs, too. Just send out a notification to all local or available installers and save yourself the trouble of calling recruiters or emailing individual freelancers. 

  • Create a central file location

It’s a familiar picture: a member of your team has called in sick and you desperately need to find their files. What about freelance installers out on location, without quick access to the important forms or layouts they need to complete the job? You can easily fix both issues by creating a central location for all your files.

Choose a platform with access that can be granted to specified individuals, with appropriate levels of security, and place all files together, so the right people have access to the appropriate files whenever they need it. You could also choose a platform like Vism, which helps you create the same thing.

Improve your workplace communication—book your free Vism demo with Dan and see how you can streamline your workflow.